FAQs

Why was my order canceled?

- Our inventory management is linked with the website. Once the order is confirmed, it cannot be canceled unless your address is given incorrectly, and our logistics team tries to reach you but is unable to do so.

- Another reason may be due to some accidental incident; our logistic team might be unable to deliver because of a defect in the article or any mishap.

I received the wrong parcel/ defective piece in my order, what should I do?

  1. If you receive a faulty or defective product, please contact us at info@hintonline.com.au. We will arrange for a replacement or refund as required. We may require photographic evidence of the fault or defect.
  2. Incorrect Items: In the rare event that you receive an incorrect item, please notify us at info@hintonline.com.auwithin 5 days of receiving your order. We will arrange for the correct item to be shipped to you at no additional cost or provide a refund if the correct item is unavailable.

I ordered online but still haven't received a confirmation call or my parcel.

- This usually doesn’t happen without a logical reason. If it does. You will receive a confirmation call as soon as possible. Please don't hesitate to contact our customer service team at +61492927898.

I placed an order but haven't seen any confirmation from your side. What's the matter?

- Kindly share your details, and we would like to check it again. Our customer care will help you process your order.

I placed an order multiple times, but my parcel is still pending. Why?

- This probably occurs because the article you ordered is incomplete, etc. We will make sure that your order will be dispatched as soon as possible.

I ordered through your website, but there is an issue with this article. It is different from what your website is showing.

In the rare event that you receive an incorrect item, please notify us at info@hintonline.com.au within 5 days of receiving your order. We will arrange for the correct item to be shipped to you at no additional cost or provide a refund if the correct item is unavailable.

I bought a suit from your outlet, but the color of this article faded when I shrunk the suit. What to do?

- If your article/suit's color has faded, you can exchange your article within seven days of the purchase, but the invoice is a must have to exchange the article. Further, kindly check that the wash of the article is not exchangeable (stitched to stitched/unstitched to stitched).

My order tracking shows delivered, but I didn't receive it.

- Reach out to us, let us check the actual position, and we will let you know. We’ll make a query and give the actual position to you.

I have received a defective piece, what should I do?

 If you receive a defective product, please contact us at info@hintonline.com.au. We will arrange for a replacement or refund as required. We may require photographic evidence of the fault or defect.

I purchased some articles from your brand, but the quality/stitching is not good. What to do in that scenario?

- All our articles and fabric are guaranteed. If you find any inconvenience, we can exchange the article, or provide refund, but it must follow the exchange & return policy.

How long does it take for me to get a refund? (In case, if the article is defective, faded color, production issue, etc.)

Upon receiving the returned items(s) and verifying their condition, we will process your refund, store credit, or exchange within 15 days.

My order status says "Unfulfilled." What does that mean?

- It means that some information may be missing in your cart. Your cart is filled incomplete.

Can I track my order?

- Yes, you can track your order via your tracking ID/consignee number.

How do I change or cancel my order?

If you need to exchange an item for a different size or color, please contact us within 15 days of the purchase date to arrange the exchange. The item(s) must be in their original condition, unworn, with all tags attached, and in their original packaging. Exchange shipping costs will be at the customer's expense.

How do I return a parcel?

  1. Please contact our customer service team to initiate the process. We will provide you with detailed instructions and any necessary return authorization information.
  2. Packaging: Ensure that the item(s) are securely packaged to prevent damage during transit. Include a copy of your proof of purchase and any relevant details regarding the reason for return or exchange.
  3. Return shipping: Customers are responsible for covering the return shipping costs, except in cases of faulty or defective products, or incorrect items sent by us.
  4. Refund or Exchange Processing: Upon receiving the returned items(s) and verifying their condition, we will process your refund, store credit, or exchange within 15 days.

If I buy an outfit, can you return the parcel if there is any issue?

Yes, however before returning or exchanging any items, please contact our customer service team to initiate the process. We will provide you with detailed instructions and any necessary return authorization information.